Grievance Policy and Procedure

1. Policy
   • Ahliah School is committed to provide a safe and supportive environment for all members of the school community.
   • Ahliah strives to maintain fairness, trust, integrity and respect, Ahliah promotes open communication, positive relationships and transparency in procedures and processes.
   • Ahliah grievance policy is applicable to all members of the school community: faculty, staff, students and parents.
   • Employees shall resolve any problem by direct communication with the concerned persons and come out with mutual solutions before raising any grievance.
   • Students and parents shall raise a grievance in the following cases: Improper implementation of a regulation and or in case of unfair behavior or procedure used in arriving at a disciplinary action.

 

 

2. Purpose
   • The grievance policy shall ensure the right of every member to raise a complaint or an issue to be satisfactorily resolved.

 

3. Definition
   • A grievance is a concern, problem or complaint that is raised to the school administration.

Grievances are subtitled under the relevant titles:

– Academic matters

– Work conditions

– Professional misconduct

– Discrimination

– Harassment

 

 

4. Procedures
   • The Head Human Resources department shall document all grievances.
   • The Head Human Resources department shall treat with discretion grievances  and shall  only share the information regarding a complaint with those persons who need to be involved in order to bring the matter to a satisfactory resolution.
   • The community member shall initially raise her/his grievance either verbally or in writing to the immediate department/division head.
   • In case the complaint is related to the school Principal, an appeal may be made to the Chair of the Board of Trustees (BOT).
   • The head of department/division shall meet with the individual(s) concerned to discuss the grievance within 5 working days of the communication date to arrive at a mutually accepted resolution. A decision will be communicated to the individual(s) concerned within a further 5 working days of this meeting.
   • The head of department/division’s shall communicate to the individual(s) concerned the decision verbally and shall document the grievance
   •  If the individual(s) is/are not satisfied with the resolution of the grievance or the grievance is related to the head of department/division, then she/he/they could proceed directly  the grievance in writing to the Principal
   • The school Principal shall arrange for a formal grievance meeting within 5 days after submittal of the complaint.
   • The Principal shall notify the concerned individual(s) of their right to be accompanied by a ‘companion’ at the formal grievance meeting.
   • The Principal, following the grievance meeting shall ask the School Counselor and 1-2 other people, to act in an advisory manner, and join her/him in investigating the complaint.
   • The principal shall communicate the decisions and actions to be followed within 7 working days to the related individual(s) in writing. In case the complaint was not resolved by the Principal, s/he shall submit to the Chair of the BOT, the written record of the case.
   • The Chair of the Board of Trustees shall ask 2-3 members of the BOT to investigate and resolve the issue within 15 working days or make a recommendation to the BOT to make the appropriate decision and take the appropriate action(s) or measure(s).